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Future Of Financial Services: Dynamics 2 & 3 - Intelligent Experiences & Sustainable Finance

We have identified FOUR FUTURE DYNAMICS that are creating a possible future across the global FS ecosystem. Building on dynamic one, Re-imagining Money (see our recent Blog).....Dynamics two & three - INTELLIGENT EXPERIENCES & SUSTAINABLE FINANCE will continue to not emerge, but dominate the sector and consumer demand as the virtual world grows in influence and emerging values dictate everyday interactions.


Mingzulu and our Pioneers conducted extensive work over the last 6 months by engaging with leading founders, investors, enterprise businesses and the research community. Our recently published research and point of view is designed to present the signals for what the future holds.    Nobody can stand up as a soothsayer to the future with certainty, but its certainly a lot of fun having a go and being part of the movement to shape a better future!


You can download a copy via link below and reach out to us directly for the full report and more detail discussion:



Image Source: Unsplash


So here we go.....the second dynamic we are seeing build significant momentum across all financial services sectors is FINANCE BECOMING AN EXPERIENCE THAT IS HYPER PERSONALISED. INTELLIGENT EXPERIENCES will accelerate - new augmented engagements, digital twins and behavioural based finance will power personalised and immersive engagement with consumers across all segments of the ecosystem - big corporate to retail consumers.


Some headlines:


  • $2.9 Trillion: Cross-border payments among consumers are projected to grow 225% from 2020 to reach $2.9tn by 2027.

  • $9.8 Trillion: Projected value of contactless POS transactions by 2026.

  • $1.1 Trillion: Projected global market value of augmented reality by 2030.

  • 74%: FS companies using hyper-personalisation at scale by 2030.


Source: Unsplash


Major #INTELLIGENT #EXPERIENCES trends we will see build momentum in the coming years in the Middle East and beyond:


Digital Acceptance: Unleashing acceptance by leveraging new technologies that securely extend payment options.


Payments without Border:sBorderless rails, where the friction in sending payments is reduced or removed, enabling greater access to services across any border.


Augmented Finance: Finance will not be constrained to bricks and mortar it will facilitate virtual worlds, whilst enabling the bridging of physical and virtual worlds, leading to a full immersive augmented financial life.


Behavioural Finance: Traditional segments will be transformed to segments of one. Behavioural and adaptable banking will evolve and continual transform to provide individual personalised financial experiences.


The third dynamic SUSTAINABLE FINANCE, builds beyond ESG products we see currently aligning with environment, social and governance principles but also creates an inclusive and sustainable financial ecosystem for all. INCLUSIVE and SUSTAINABLE become the bedrock of finance with future consumers making strategic investment and day to day decisions in totally different ways to the current generation(s).


Some headlines:


  • $350 Billion - Projected value of the global micro-lending market by 2030.

  • 76% - Consumers will abandon companies they believe mistreat the environment, employees or the community.

  • $24 Trillion - The expected global cost of cybercrime by 2027, surging from $8.4tn in 2022.

  • $66 Billion - Value of Consumption based insurance by 2026.


Source: Unsplash


Major #SUSTAINABLEFINANCE trends we will see build momentum in the coming years in the Middle East and beyond:


#Inclusive Credit: New marketplaces and services will emerge to provide credit to the underbanked and bolster under-financed communities globally.


#Payments with Purpose: Consumers will increasingly reward companies that tangibly support their social, ethical and environmental objectives.


#Consumption Based: Subscription and annual based pricing models will transform into micro driven payments and payment by consumption, revolutionising traditional industries such as insurance.


#Embedded Trust: As the occurrence and impact of fraud and identity theft increase with more digital interaction points and associated vulnerabilities, trust will become a critical point of differentiation. 


Source | #Mingzulu | Foresights, Insights & Analytics


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